Since the meeting is next week, I was scrambling to get the appts done. I asked my boss if I could have Friday afternoon off because on Friday morning I called our son's ENT and they got me in for the afternoon appt...someone had canceled. I raced to the school and picked my son up and then raced back to the metro area to make the appointment.
It went great, I had told them in advance that our son has autism, newly diagnosed, and has sensory issues, and would it be okay to bring him in? They said absolutely, and they'd have specialists there. And they did, and the visit went great.
I called Target Vision because while there on Sunday, I picked up a coupon for 50% off of a back to school exam. I wanted to use it. I called the number for the one near our house but no one answered. The voice mail was a man, and he never said who he was or what business it was.
So I didn't leave a message. I called the other number, for a town about 20 miles east. They answered. I told the lady our situation...in detail. Son has autism, needs to have eyes checked for school entry because babies can't wait stops at 3 and the county takes over and we missed the cut off...
Made it pretty clear why we needed the appt so quickly.
She said, you can com in on Saturday.
Here's part of the receipt I got in the mail:
Thank you for choosing Dr. ############. We look forward to serving your eye care needs.
We would like to remind you of the following appointment.
| Appointment for: | G##### S####### |
| Confirmation #: | ######## |
| Date/Time: So, we rushed over to the one far from our house | Sat 08-11-2012 ##:00 PM |
We were a few min late, but we called to tell them (long winding roads, slow sunday drivers)
and they said, that was okay, that they were, too. Come on in.
We got there. Graeme got upset by the awful lighting and noise in the vision center. We tried to calm him as they walked over to us and said, "you didn't say you were going to the D-O-C-T-O-R, did you?"
I said, no, he loves Target. However, he has autism and sometimes he gets like this because he's over stimulated, etc..."
They basically gave me a worried look and told me they couldn't see him today.
They told me that they have a special "therapy vision" appointment that the secretary had FAILED to mention to me, even when I told her our situation.
"I can't believe they didn't tell you that when you called?"
We are in awe. Really? we drove ALL the way here, confirming and everything. You never said we couldn't be seen today after what we told you on the phone.
So they basically told us they would not see him, and that they put him in the other Target appt book for Monday. We're cutting it close. I didn't get an appt card,and I don't have an email confirmation yet.
I think we just got blown off.
I may be over reacting ( I probably am) but what happened to customer service? Why, when they saw my son, did they think they could just cancel the appointment? I could not have been more honest.
I think we may cancel on Monday (if we are even on the books) and go to a practice that will screen him LIKE ADVERTISED. Our nurse said we might be able to sneak in a nurse visit before the school meeting. I hope this is true. the hubby may try the target appt just because risking delay in the school board meeting is not a good thing. Delayed meeting = delayed services for our son.
The hubby says we are going to write target and tell them in detail how we were treated. I give them SOOOOO much business. This was the first negative experience I have ever had with them, ever. It isn't their fault. It's the contractor who runs the vision place. It was a waste of our time and gas, and upsetting to my son.
I need new glasses and was going to buy a pair from them. Not so much now.
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